Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- Your order can be shipped free of charge to your association's stadium (for Partner Associations) or to your door (for a minimal flat rate).
- Goods are not shipped until invoiced amount for the order is paid in full.
- For Partner Associations, Hoop2Hoop delivers once a week to your associations Stadium.
- For advice on collecting your order please contact the stadium. Orders arrive at the Stadium no later than Friday each week.
- The cut off time to for all orders that will be included in the weekly shipment is Monday at 5pm each week.
- Privacy & Security
- We value the users of our website (the "Website"). Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on the Website ("Hoop2Hoop Online Store Services"). This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy.
What Types of Information Does Hoop2Hoop Online Store Collect?
Personal Information. We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address, credit card number, and financial information. Non-Personal Information. We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address Non-Personal Information cannot be easily used to personally identify you.
How and When Does Hoop2Hoop Online Store Collect This Information?
Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, mailing address, email address, and other information that we request during the registration process, and any information that you provide to us. If you sign up to receive a newsletter, we will collect your email address. Communications With Us.If you communicate with us regarding the Website or the System, we will collect any information that you provide to us in any such communication. Analytic and Reporting Technologies. Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click stream patterns, and the dates and times that the Website and the System are accessed. We also contract with several online partners to help manage, monitor and optimise our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use cookies.
How Does Hoop2Hoop Online Store Use My Information?
Personal Information. We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you create an Account, we will use the information that you provide us to communicate with you. Similarly, if you sign up to receive a newsletter, we will use the email address you provide to send you the newsletters. Non-Personal Information. We use Non-Personal Information to track the use of the Website and the System and for other internal purposes, such as providing, maintaining, evaluating, and improving the Website.
What About Cookies?
A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and the System, provide you with a more personalized user experience, and to allow you to login and begin use of the Website automatically when you visit the Website.
Does Hoop2Hoop Online Store Protect My Personal Information?
Personal Information. Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control.
Security
The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. - Returns & Replacements
- If you are not completely satisfied with your purchase, we will issue you a refund, exchange or repair option to obtain another item. Please note, the original purchase receipt must be included with your submission Returned or exchanged items must be retuirned to the point of purchase or to CIM Store (address below) within 7 days of the original purchase date. All returned items must be in their original state and have not been worn or laundered. All identifying labels and price tags must be in place, and the product in original condition. If the item is considered faulty please return the item with a note outlining the problem. The warehouse will seek advice from the manufacturer as to the appropriate course of action to be taken - i.e. refund, exchange , or repair. Alternatively you can email a photo of the faulty item to sales@hoop2hoop.com.au and you will be advised whether the goods should be returned for further inspection or replacement within 2 working days. This will save unecessary postage costs. Please have a look at our warranty information page for more info.
- To exchange an item, please download an exchange form by clicking here . Please include both the Exchange Request Form and your original invoice when submitting your item(s) for return. Please note, items not accompanied by the Exchange Request Form and your original invoice will not be accepted. Should a refund be requested, upon receipt of returned item(s) in good condition, a refund will be credited your nominated bank account. Please provide your bank details including BSB and Account details. Please allow up to 2 weeks to process your return/exchange request. If you have any questions regarding the status of your returned or exchanged item, please email sales@hoop2hoop.com.au .
- Viewing Orders
- To view the progress of your orders and track shipments, visit the My Account section of the website. From there you can view detailed information about your previous orders.
- Updating Account Information
- To view or update your account information, including your email address or password, please visit the My Account section of this website.
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Our Postal Address
CIM Store
20 Rowland St
Slacks Creek
QLD 4127
P.O. Box 1248
Springwood
QLD 4127
Ph: (07) 3808 3175
Fax: (07) 3808 1958(07) 3808 3175 (07) 3808 3175
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