CUSTOMER SERVICE

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Shipping & Delivery

Your orders can be shipped to one shipping address per transaction. You can select a shipping method at the checkout.

Goods will not be shipped until invoiced amount for order is paid in full.

We do NOT deliver to PO boxes.

All deliveries require a signature upon receipt. If no-one is available sign for the package, it is the responsibility of the receiver to arrange final delivery with the courier/delivery service.

We do NOT send Club Shipments during the school holidays.

Returns & Exchanges Policy

See all information regarding returns and exchanges HERE.

Viewing Orders

To view the progress of your orders and track shipments, visit the My Account section under 'Account and Sign-In' in the top right hand corner of the website. From there you can view detailed information about your previous orders.

Updating Account Information

To view or update your account information, including your email address or password, please visit the My Account section by clicking  'Sign-In' in the top right hand corner of this website.

Contact Info

Our Postal Address

5 Alexandra Place
Murarrie QLD 4172

Email: enquiries@cimgroup.com.au