Your orders can be shipped to one shipping address per transaction. You can select a shipping method at the checkout.

Goods will not be shipped until invoiced amount for order is paid in full.

We do NOT deliver to PO boxes.

All deliveries require a signature upon receipt. If no-one is available sign for the package, it is the responsibility of the receiver to arrange final delivery with the courier/delivery service.

See all information regarding returns and exchanges HERE.

Why the change for credit/debit card payment transactions?

CIMC Group is dedicated to safeguarding all our clients’ personal information, so any payments made by credit/debit cards are now processed and hosted by ANZ eGate, which is a completely secure external payment gateway that ensures maximum security and provides added peace of mind.

How does the credit/debit card payment system work?

When you select the credit/ debit card payment option, you will be redirected to the secure ANZ eGate payment portal after the order is submitted. You will then be required to enter your details andcompleteeach of the verification steps to ensure payment is made. The required verification steps will depend on each individual bank/ card provider.*PLEASE NOTE:If you interrupt the process by closing the window or pressing the ‘Back’ button on your browserbeforeyou are automatically redirected back to the online ordering store, then the payment will not be processed. 

I entered my card details, but closed the window too early… has my card been charged?

Your credit/debit cardwill notbe charged if the payment transaction is interrupted in any way. So unless the payment gateway automatically redirects back to the online store, it is likely payment was not processed. 

How do I pay for the order if the transaction didn’t complete?

If the payment transaction was not successful, the system will automatically cancel your order. You will need to replace the order and complete each of the verification steps required, or you can select to pay by Direct Deposit and deposit the funds to the account provided during checkout.

To view the progress of your orders and track shipments, visit the My Account section under 'Account and Sign-In' in the top right hand corner of the website. From there you can view detailed information about your previous orders.

To view or update your account information, including your email address or password, please visit the My Account section by clicking  'Sign-In' in the top right hand corner of this website.

Our Postal Address

5 Alexandra Place
Murarrie QLD 4172

Email: enquiries@cimgroup.com.au